customers) of the Website (
"You") may use the Website only on condition that they read, understand and accept
service or by creating an account with Innowayt, you represent that you accept all the terms
like any written agreement signed by you and you agree to be legally bound and to abide by
in a manner consistent with all applicable laws and regulations and in accordance with the
stop accessing the Website. When you access any sub-site, webpage, hyperlink (whether belonging
to an ‘associate’ of Innowayt or otherwise) through this site, then such sub-site may have
its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink.
The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use
as may be set out in such sub-sites, webpage, hyperlink. Innowayt may add to, change or remove
Use or any terms posted on this Website apply as soon as they are posted. You shall re-visit
Innowayt is an Intermediary:
Innowayt acts as an “Intermediary” solely to assist the Users in gathering travel information,
determining the availability of travel-related products and services, making legitimate reservations
or otherwise transacting business with travel suppliers, and for facilitating travel requirements.
You acknowledge that Innowayt merely provides intermediary services in order to facilitate
services to You and to the third party suppliers (“Supplier”),who You can access and transact
with. Innowayt is not the last mile service provider to you and therefore Innowayt shall
not be deemed to be responsible for any lack or deficiency of service provided by any person
or entity including Supplier, airline, hotel, activity provider, or similar agency that You
engage, hire or avail from the Website.Likewise, Innowayt shall also not be responsible or
liable to Suppliertowards the performance of Your obligations vis-à-vis the Suppliertowards
The information on this Website is for general informational purposes only. Information on this
Website does not constitute an offer binding to Innowayt. Binding agreements with Supplier
for Services available on the Website require a booking request through the Website and the
Innowayt through the Website runs a B2B (Business-to-Business) platform where Users have the chance to find and book travel
bookings, tours, activities and experiences all over the world for their customer(s).
The Services comprises flight, hotel bookings and travel bookings, guided tours, sightseeing
tours and other services. The Supplier’s services can be accessed via the platform made
available on the Website and thereupon bookings can be made. You can placeoffers through
the Website on the Supplier(s) around the world with whom the respective booking for
the Services is concluded through the transaction on the Website
Once the User has entered his/her desired Service(s) on the Website (e.g. travel destination, type of service, start time,
number of participants and price options), Innowayt shall show the User the information
about the Supplier’s Services (“Service Information“). Based on this information, the
User can, where applicable after checking availability, make a contractual offer, by
placing an offer, to be sent to the respective Supplier. This happens, after the selection
and transfer to the shopping basket, by clicking on the button “confirm and book”.
Innowayt shall provide the User with a booking confirmation issued in the name of, and on behalf of, the Supplier, as well
as a payment confirmation. The costs for the technical access to the Website are to be
borne by the user.
All payments towards Your transaction shall have to be done directly to the Supplier. As and when applicable, if Innowayt
collects the payments towards your transaction, then for such transactions Innowayt is
permitted to collect the invoiced amounts in the name of, and behalf of the Supplier.
Towards the Services, Innowayt shall levy on the User and/or Supplier a subscription fee on periodic basis or per transaction
basis. You consent and accept to pay the subscription fee towards the use of such Services.
Innowayt shall forward the User any data for the use of a Supplier’s service according to the applicable conditions (such
as ticket data, booking confirmation), once they have been received by the Supplier.
Innowayt assumes no guarantee for the accuracy of data forwarded by Supplier, or for the performance of services by the Supplier,
as all the information indicated and forwarded is based on data from Supplier or third
parties, which Innowayt cannot check in detail or guarantee.
Innowayt, if notified by Supplier, shall notify the User of any conditions of the Transaction imposed by the Supplier. They
can be found in the booking confirmation. The User is responsible for meeting and complying
with these conditions. The Supplier reserves the right to accept or reject the Transaction
or undertake an action, or to exclude the Transaction, if theUser does not meet the conditions
set by Supplier.
Communication Policy of the Website:
Upon transacting on the Website, you will receive an e-mail from Innowayt informing the status
of your transaction. The e-mail will be sent only to the e-mail address provided by you and
Innowayt is not responsible towards the receipt of the said e-mail in your inbox. You will
have to take due care and caution in providing e-mail address, contact details and other
details to Innowayt. You are responsible for entering the proper and accurate contact details
including of the customer, their name (as per Passport), email ID to ensure that we can effectively
communicate with You and the Supplier. Innowayt is not responsible to provide information
on any change in itinerary, flight schedules, cancellation, status of airline/hotel etc.
Any grievance regarding the Services should be communicated as per the grievance policy laid
out herein and Innowayt shall place such grievance before the Supplier. If the grievance
is in relation to or attributable to Supplier, the Supplier shall be responsible and liable
to resolve the same, Innoway shall assume no liability or responsibility in this regard.
Availability and Rules of Service:
The availability of products and Services displayed on the Website does not imply or warrant
that these products or Services will be available at any time in your particular geographical
location. The products and Services also are subject to availability, Innowayt shall not
be responsible if at the time of completing the transaction on the Website, the product or
Services is not available or is sold out. You should check with customer support
email@example.com for the availability of specific products and Services in your area.
Contents of Website:
This Website is only for your personal use. You shall not copy, license, adapt, distribute, exchange,
modify, sell or transmit any content or material from this Website, including but not limited
to any text, images, audio, video or links for any business, commercial or public purpose.
Innowayt grants you a non-exclusive, non-transferable, limited right to enter, access, view,
use and transact on this Website. You agree not to interrupt or attempt to interrupt the
operation of this Innowayt in any way. Access to certain areas of the Website may only be
available to registered members. To become a registered member, you may be required to answer
certain questions and provide certain details. Answers to such questions and details is mandatory.
You represent and warrant that all information you supply to us, about yourself, and others,
is true and accurate.
You understand that except for information, products or Services clearly indicated as being supplied by Innowayt, we do not
operate, control, or endorse any information, products or services on the Internet in anyway.
You also understand that Innowayt cannot and does not guarantee or warrant that files available
for downloading through the Website will be free of viruses, worms or other code that may
be damaging. You are responsible for implementing procedures to satisfy your particular requirements
and for accuracy of data input and output.
Innowayt may add, change, discontinue, remove or suspend any other content or Services posted on this Website, including
features and specifications of products described or depicted on the Website, temporarily
or permanently, at any time, without notice and without liability.
rules of service and regulations (including the terms of contract of carriage) of the respective
Supplier and/or service provider. You are requested to refer to, acquaint and abide by those
rules of service and regulations of the respective service provider, prior to booking with
Links to 3rd parties:
The Services may provide, or Supplier may provide, links to other web sites or resources. Because
Innowayt has no control over such sites and resources, you acknowledge and agree that Innowayt
is not responsible for the availability of such external sites or resources, and does not
endorse and is not responsible or liable for any content, advertising, products or other
materials on or available from such sites or resources. You further acknowledge and agree
that Innowat shall not be responsible or liable, directly or indirectly, for any damage or
loss caused or alleged to be caused by or in connection with use of or reliance on any such
content, goods or services available on or through any such site or resource.
The access to the Website can generally be done anonymously but registration is compulsory for the use of the Website/platform
and availing the Services.
Innowayt is only concluded once a confirmation is sent to the e-mail address specified
by the User. Innowayt may require the User to execute additional documents and agreements
for the use of the Service, which the User will have to sign to avail or continue to
avail the Services. Natural individuals must be over the age of 18 in order to register.
Upon completion of the registration, the User will receive a login ID and password. You are responsible for maintaining the
confidentiality of your password and account and are fully responsible for all activities
that occur under your password or account.You agree to (a) immediately notify Innowayt
of any unauthorised use of your password or account or any other breach of security,
and (b) ensure that you exit from your account at the end of each session. Innowayt cannot
and will not be liable for any loss or damage arising from your failure to comply with
The creation of more than one user account for the same natural individual or legal entity is not permitted. The user account
cannot be transferred.
Duties of Users:
Use of this Website: Towards the Use of the Website, You:
will use this Website to make only legitimate reservations for you or for another person for whom you are legally authorized
all rules and restrictions applicable thereto,
will provide your proper and accurate name (as per Passport or any other office ID), address, email ID, cell number and other
details as required to process the Transaction
will be solely responsible for the Information provided and in case of any error or mistake in provision of information,
Innowayt will not be liable for the same
agree that all information supplied by you on this Website is true, accurate, current and complete,
will safeguard your login details – login ID and password and will supervise the same. You will be completely responsible
for any use or misuse of your account by you and anyone other person other than
will only use the Website for your personal purposes (if you are a consumer) or for your internal business purposes (if you
are a business);
will not permit any third party to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt the Website or make
error corrections to the Website in whole or in part;
will not rent, lease, sub-license, loan, translate, merge, adapt or modify the Website or any information;
will not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website
nor attempt to do any such things.
agree and acknowledge Innowayt retains the right in its sole discretion to deny access to anyone to this Website and the
services we offer, at any time without notice and for any reason, including,
You shall not commit any act or omission that violates Rule 3 (2) of the Information Technology (Intermediary Guideline)
Rule, 2011 or any other applicable law
In respect to any bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities
available on the Website or referred on the Website, you agree to use the same only to
send and receive messages and materials that are proper and related thereto. By way of
example and not as a limitation, you agree that when using the Website or any facility
available herefrom, You shall not do any of the following:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of
Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy
and publicity) unless the User owns or controls the rights thereto or has received
all consents thereof as may be required by law
Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the
operation of another’s computer
Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
Falsify the origin or source of software or other material contained in a file that is uploaded
Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any
file posted by another user of a Forum that the User knows, or reasonably should
know, cannot be legally distributed in such manner.
use this Website or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means
or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to
prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any
purpose without our express written permission; or
‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If Your booking or Your account shows signs of fraud, abuse, or suspicious activity, Innowayt may cancel any travel or service
reservations associated with Your name, email address, or account, and close any associated
Innowayt accounts. In addition, Innowayt may verify (i.e. preauthorize) Your credit card
or mode of payment. If You have conducted any fraudulent activity, Innowayt reserves
the right to take any necessary legal action and You may be liable for monetary losses
to Innowayt, including litigation costs and damages. To contest the cancellation of a
booking or freezing or closure of an account, please contact Innowayt Customer Service.
Innowayt reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Innowayt’s
systems as well as its client’s interests are and remain, well-protected. Towards this
end, Innowayt may take various steps to verify and confirm the authenticity, enforceability
and validity of orders placed by You.
If Innowayt, in its sole and exclusive discretion, concludes that the said Transaction(s)are not or do not reasonably appear
to be, authentic, enforceable or valid, then Innowayt may cancel the Transactions at
any time up before the scheduled time of fulfilment of booking or before the departure
of the relevant flight or before the expected date of visit to any property booked through
If You send any communications or materials to Innowayt by electronic mail or otherwise, including any comments, data, questions,
suggestions or the like, all such communications are, and will be treated by Innowayt,
Any material submitted to this Website by You, may be adapted, broadcasted, changed, copied, disclosed, licensed, performed,
posted, published, sold, transmitted or used by Innowayt anywhere in the world, in any
You hereby give up any and all claim that any use of such material violates any of Your rights including moral rights, privacy
rights, proprietary or other property rights, publicity rights, rights to credit for
material or ideas, or any other right, including the right to approve the way Innowayt
uses such material.
All payments made through the Innowayt website’s- www.innowayt.com(“Platform”) payment gateway, shall be used strictly only towards the subscription for use of the Platform.
All subscriptions and payments received by the Platform through payment gateway are non-refundable (except mentioned below).
Any payment, if refundable, shall be only on sole discretion of Innowayt and if Innowayt decides to refund the same shall be processed within ten (10) days from date of intimation of refund by Innowayt.
Intellectual Property Rights:
The Website is and remains protected by copyright and/or any other intellectual property rights
(including protection granted through unfair competition law) and belongs to Innowayt. You
acquire no rights in the Website, and in any names, trade names, and distinctive signs of
any nature (including trademarks) published on the Website. You may access and view the Website,
but not incorporate it into other websites, and not copy, present, license, publish, download,
upload, send or make it perceptible in any other way without our prior written consent.
Disclaimer and No Warranty:
The materials on this Website are provided and “as available,” “with all faults” basis and without warranties or representations
of any kind either expressed or implied. Information, software, products, and services
contained on this website, and the inclusion or offering of any products or Services
on this website does not constitute any endorsement or recommendation of such products
or Services by Innowayt and their Supplier. The material in this Website could include
technical inaccuracies or typographical errors. Innowayt may make changes or improvements
at any time. To the fullest extent permissible pursuant to applicable law, Innowayt disclaims
all warranties of merchantability, fitness of purpose relating to the information and
description of the hotel , air or any other travel products displayed on this website
(including, without limitation, the pricing, photographs, list of amenities, general
product descriptions, etc.), much of which information is provided by the Supplier. Hotel
or any other ratings displayed on this website are intended as only general guidelines,
and Innowayt, and the Supplierdo not guarantee the accuracy of the ratings. Innowayt
and their respective Suppliermake no guarantees about the availability of specific products
and Services. Innowayt may make improvements and/or changes on this website at any time.
Innowayt and its Supplier, licensors, and partners do not warrant or make any representations
regarding the use or the results of the use of the services, the site or any reference
sites in terms of correctness, accuracy, reliability, or otherwise.
You acknowledge that Innowayt being an intermediary is not liable for any Supplier’s obligations due to rates, quality, and
all other instances, whether to any such Users or otherwise. You expressly agree that
use of the Services and the Website is at your sole risk. It is your responsibility to
evaluate the accuracy, completeness and usefulness of all opinions, advice, services,
merchandise and other information provided through the site or on the internet generally.
We do not warrant that the Services will be uninterrupted or error-free or that defects
in the site will be corrected.
Innowayt does not warrant that the functions contained in this Website will be uninterrupted or error free, that defects
will be corrected, or that this site or the servers that make it available are free of
viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction.
Innowayt does not warrant or make any representations regarding the use of or the result of the use of the material on the
Website in terms of their correctness, accuracy, reliability, or otherwise, insofar as
such material is derived from other service providers such as airlines, hotel owners
and tour operators.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted
access or use of this Website on this basis may be prevented by certain factors outside
our reasonable control including, without limitation, the unavailability, inoperability
or interruption of the Internet or other telecommunications services or as a result of
any maintenance or other service work carried out on this Website. Innowayt does not
accept any responsibility and will not be liable for any loss or damage whatsoever arising
out of or in connection with any ability/inability to access or to use the Site.
Limitation of liability:
Innowayt excludes its liability, and that of its agents and independent contractors, and its
and their employees and officers, and its sub-agents or distribution partners for damages
relating to your access to (or inability to access) the Website, or to any errors or omissions,
or the results obtained from the use, of the Website, whatever the legal basis of such liability
would be. In no event however caused and whether arising in contract, tort including negligence,
warranty or otherwise, the liability of Innowayt exceed the amount paid by you, if any, for
using the portion of the Services or the Site giving rise to the cause of action or One Thousand
Rupees (Rs.1000), whichever is less.
Innowayt believes in protecting your privacy. Please click here to review our current Privacy
Policy, which also governs your use of the Website, to understand our practices: Privacy
policy – https://www.innowayt.com/privicy_policy
Innowayt may provide you with notices and communications by email, regular mail or postings on
the Website or by any other reasonable means. Except as otherwise set forth herein, notice
to Innowayt must be sent by courier or registered mail to Venya Traveltech India Private
Limited at C 1302 Royale, Neelkanth Palms, Near Tatwadnyan Vidyapeeth, Thane, Maharashtra-
400 610 Indiaor by email as mentioned in the Grievance Policy set forth below.
Governing Law and Forum for Disputes:
You agree to submit to the personal jurisdiction of the courts located within Mumbai, India for
the purpose of litigating all such claims or disputes. This Agreement shall be governed by
the laws of India, without giving effect to any principles of conflicts of law.
You can file a grievance / share feedback if you are disappointed with the Services rendered
by Innowayt or any other issues to
firstname.lastname@example.org. You should write your Reference ID of bookingprovided at the time
of booking along with your Contact number in all further communication with us regarding
a particular issue. This enables us to help to resolve the grievance faster.