Innowayt Terms | Terms of Use

Terms and Conditions

This website ( mobile/smartphone application (“Website”) is being owned, operated and managed by Venya Traveltech India Private Limited (“Innowayt”). The Terms of Use is a legal contract between you being, an individual customer, user, or beneficiary of the Services made available on the Website, and Venya Traveltech India Private Limited having its registered office at C 1302 Royale, Neelkanth Palms, Near Tatwadnyan Vidyapeeth, Thane, Maharashtra- 400 610 India.

  1. Applicability:

    These terms of use (the "Terms of Use"), together with our privacy policy (the "Privacy Policy"), apply to any use of the Website. Visitors (for themselves or their customers) of the Website ( "User", “Your” or "You") may use the Website only on condition that they read, understand and accept the Terms of Use and the Privacy Policy. By accessing or using all or any portion of the service or by creating an account with Innowayt, you represent that you accept all the terms and conditions contained in the Terms of Use. You agree that the Terms of Use is enforceable like any written agreement signed by you and you agree to be legally bound and to abide by the Terms of Use just as if you had signed this agreement. You agree to use the Services in a manner consistent with all applicable laws and regulations and in accordance with the Terms of Use. If you do not agree to all the Terms of Use, do not use the Services and please stop accessing the Website. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of Innowayt or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink. Innowayt may add to, change or remove any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms posted on this Website apply as soon as they are posted. You shall re-visit the “Terms of Use” link from time to time to stay abreast of any changes that the Website may introduce.

  2. Innowayt is an Intermediary:

    Innowayt acts as an “Intermediary” solely to assist the Users in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that Innowayt merely provides intermediary services in order to facilitate services to You and to the third party suppliers (“Supplier”),who You can access and transact with. Innowayt is not the last mile service provider to you and therefore Innowayt shall not be deemed to be responsible for any lack or deficiency of service provided by any person or entity including Supplier, airline, hotel, activity provider, or similar agency that You engage, hire or avail from the Website.Likewise, Innowayt shall also not be responsible or liable to Suppliertowards the performance of Your obligations vis-à-vis the Suppliertowards the transaction.

  3. No Offer:

    The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to Innowayt. Binding agreements with Supplier for Services available on the Website require a booking request through the Website and the Supplier's acceptance of the booking request according to the Terms of Use.

  4. Services:
    1. Innowayt through the Website runs a B2B (Business-to-Business) platform where Users have the chance to find and book travel bookings, tours, activities and experiences all over the world for their customer(s). The Services comprises flight, hotel bookings and travel bookings, guided tours, sightseeing tours and other services. The Supplier’s services can be accessed via the platform made available on the Website and thereupon bookings can be made. You can placeoffers through the Website on the Supplier(s) around the world with whom the respective booking for the Services is concluded through the transaction on the Website (“Transaction”).
    2. Once the User has entered his/her desired Service(s) on the Website (e.g. travel destination, type of service, start time, number of participants and price options), Innowayt shall show the User the information about the Supplier’s Services (“Service Information“). Based on this information, the User can, where applicable after checking availability, make a contractual offer, by placing an offer, to be sent to the respective Supplier. This happens, after the selection and transfer to the shopping basket, by clicking on the button “confirm and book”.
    3. Innowayt shall provide the User with a booking confirmation issued in the name of, and on behalf of, the Supplier, as well as a payment confirmation. The costs for the technical access to the Website are to be borne by the user.
    4. All payments towards Your transaction shall have to be done directly to the Supplier. As and when applicable, if Innowayt collects the payments towards your transaction, then for such transactions Innowayt is permitted to collect the invoiced amounts in the name of, and behalf of the Supplier.
    5. Towards the Services, Innowayt shall levy on the User and/or Supplier a subscription fee on periodic basis or per transaction basis. You consent and accept to pay the subscription fee towards the use of such Services.
    6. Innowayt shall forward the User any data for the use of a Supplier’s service according to the applicable conditions (such as ticket data, booking confirmation), once they have been received by the Supplier.
    7. Innowayt assumes no guarantee for the accuracy of data forwarded by Supplier, or for the performance of services by the Supplier, as all the information indicated and forwarded is based on data from Supplier or third parties, which Innowayt cannot check in detail or guarantee.
    8. Innowayt, if notified by Supplier, shall notify the User of any conditions of the Transaction imposed by the Supplier. They can be found in the booking confirmation. The User is responsible for meeting and complying with these conditions. The Supplier reserves the right to accept or reject the Transaction or undertake an action, or to exclude the Transaction, if theUser does not meet the conditions set by Supplier.
  5. Communication Policy of the Website:

    Upon transacting on the Website, you will receive an e-mail from Innowayt informing the status of your transaction. The e-mail will be sent only to the e-mail address provided by you and Innowayt is not responsible towards the receipt of the said e-mail in your inbox. You will have to take due care and caution in providing e-mail address, contact details and other details to Innowayt. You are responsible for entering the proper and accurate contact details including of the customer, their name (as per Passport), email ID to ensure that we can effectively communicate with You and the Supplier. Innowayt is not responsible to provide information on any change in itinerary, flight schedules, cancellation, status of airline/hotel etc. Any grievance regarding the Services should be communicated as per the grievance policy laid out herein and Innowayt shall place such grievance before the Supplier. If the grievance is in relation to or attributable to Supplier, the Supplier shall be responsible and liable to resolve the same, Innoway shall assume no liability or responsibility in this regard.

  6. Availability and Rules of Service:

    The availability of products and Services displayed on the Website does not imply or warrant that these products or Services will be available at any time in your particular geographical location. The products and Services also are subject to availability, Innowayt shall not be responsible if at the time of completing the transaction on the Website, the product or Services is not available or is sold out. You should check with customer support for the availability of specific products and Services in your area.

  7. Contents of Website:

    This Website is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Website, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose. Innowayt grants you a non-exclusive, non-transferable, limited right to enter, access, view, use and transact on this Website. You agree not to interrupt or attempt to interrupt the operation of this Innowayt in any way. Access to certain areas of the Website may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details is mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

    You understand that except for information, products or Services clearly indicated as being supplied by Innowayt, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Innowayt cannot and does not guarantee or warrant that files available for downloading through the Website will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

    Innowayt may add, change, discontinue, remove or suspend any other content or Services posted on this Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.

    All the products and Services available on the Website are governed by the Terms of Use and respective rules of service and regulations (including the terms of contract of carriage) of the respective Supplier and/or service provider. You are requested to refer to, acquaint and abide by those rules of service and regulations of the respective service provider, prior to booking with us.

  8. Links to 3rd parties:

    The Services may provide, or Supplier may provide, links to other web sites or resources. Because Innowayt has no control over such sites and resources, you acknowledge and agree that Innowayt is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Innowat shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

  9. Registration:
    1. The access to the Website can generally be done anonymously but registration is compulsory for the use of the Website/platform and availing the Services.
    2. During registration, the User sends an electronic registration form and consents to the Terms of Use. The registration with Innowayt is only concluded once a confirmation is sent to the e-mail address specified by the User. Innowayt may require the User to execute additional documents and agreements for the use of the Service, which the User will have to sign to avail or continue to avail the Services. Natural individuals must be over the age of 18 in order to register.
    3. Upon completion of the registration, the User will receive a login ID and password. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account.You agree to (a) immediately notify Innowayt of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Innowayt cannot and will not be liable for any loss or damage arising from your failure to comply with this section.
    4. The creation of more than one user account for the same natural individual or legal entity is not permitted. The user account cannot be transferred.
  10. Duties of Users:
    1. Use of this Website: Towards the Use of the Website, You:
      • possess the legal authority to create a binding legal obligation and enter into these Terms of Use.
      • will use this Website in accordance with the Terms of Use,
      • will use this Website to make only legitimate reservations for you or for another person for whom you are legally authorized to act,
      • will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto,
      • will provide your proper and accurate name (as per Passport or any other office ID), address, email ID, cell number and other details as required to process the Transaction
      • will be solely responsible for the Information provided and in case of any error or mistake in provision of information, Innowayt will not be liable for the same
      • agree that all information supplied by you on this Website is true, accurate, current and complete,
      • will safeguard your login details – login ID and password and will supervise the same. You will be completely responsible for any use or misuse of your account by you and anyone other person other than you.
      • will only use the Website for your personal purposes (if you are a consumer) or for your internal business purposes (if you are a business);
      • will not permit any third party to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt the Website or make error corrections to the Website in whole or in part;
      • will not rent, lease, sub-license, loan, translate, merge, adapt or modify the Website or any information;
      • will not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website nor attempt to do any such things.
      • agree and acknowledge Innowayt retains the right in its sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.
    2. You shall not commit any act or omission that violates Rule 3 (2) of the Information Technology (Intermediary Guideline) Rule, 2011 or any other applicable law
    3. In respect to any bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities available on the Website or referred on the Website, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Website or any facility available herefrom, You shall not do any of the following:
      • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
      • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
      • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law
      • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer
      • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
      • Falsify the origin or source of software or other material contained in a file that is uploaded
      • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
      • use this Website or its contents for any commercial purpose;
      • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
      • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
      • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
      • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
      • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
      • ‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  11. Innowayt’s Rights:
    1. If Your booking or Your account shows signs of fraud, abuse, or suspicious activity, Innowayt may cancel any travel or service reservations associated with Your name, email address, or account, and close any associated Innowayt accounts. In addition, Innowayt may verify (i.e. preauthorize) Your credit card or mode of payment. If You have conducted any fraudulent activity, Innowayt reserves the right to take any necessary legal action and You may be liable for monetary losses to Innowayt, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Innowayt Customer Service.
    2. Innowayt reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Innowayt’s systems as well as its client’s interests are and remain, well-protected. Towards this end, Innowayt may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by You.
    3. If Innowayt, in its sole and exclusive discretion, concludes that the said Transaction(s)are not or do not reasonably appear to be, authentic, enforceable or valid, then Innowayt may cancel the Transactions at any time up before the scheduled time of fulfilment of booking or before the departure of the relevant flight or before the expected date of visit to any property booked through Innowayt.
    4. If You send any communications or materials to Innowayt by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Innowayt, as non-confidential.
    5. Any material submitted to this Website by You, may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Innowayt anywhere in the world, in any medium, forever.
    6. You hereby give up any and all claim that any use of such material violates any of Your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Innowayt uses such material.
  12. Refund Policy:
    1. All payments made through the Innowayt website’s-“Platform”) payment gateway, shall be used strictly only towards the subscription for use of the Platform.
    2. All subscriptions and payments received by the Platform through payment gateway are non-refundable (except mentioned below).
    3. Any payment, if refundable, shall be only on sole discretion of Innowayt and if Innowayt decides to refund the same shall be processed within ten (10) days from date of intimation of refund by Innowayt.
  13. Intellectual Property Rights:

    The Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law) and belongs to Innowayt. You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

  14. Disclaimer and No Warranty:
    1. The materials on this Website are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or Services on this website does not constitute any endorsement or recommendation of such products or Services by Innowayt and their Supplier. The material in this Website could include technical inaccuracies or typographical errors. Innowayt may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, Innowayt disclaims all warranties of merchantability, fitness of purpose relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the Supplier. Hotel or any other ratings displayed on this website are intended as only general guidelines, and Innowayt, and the Supplierdo not guarantee the accuracy of the ratings. Innowayt and their respective Suppliermake no guarantees about the availability of specific products and Services. Innowayt may make improvements and/or changes on this website at any time. Innowayt and its Supplier, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
    2. You acknowledge that Innowayt being an intermediary is not liable for any Supplier’s obligations due to rates, quality, and all other instances, whether to any such Users or otherwise. You expressly agree that use of the Services and the Website is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the Services will be uninterrupted or error-free or that defects in the site will be corrected.
    3. Innowayt does not warrant that the functions contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction.
    4. Innowayt does not warrant or make any representations regarding the use of or the result of the use of the material on the Website in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
    5. You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Innowayt does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  15. Limitation of liability:

    Innowayt excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be. In no event however caused and whether arising in contract, tort including negligence, warranty or otherwise, the liability of Innowayt exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.

  16. Privacy Policy:

    Innowayt believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, to understand our practices: Privacy policy –

  17. Notice:

    Innowayt may provide you with notices and communications by email, regular mail or postings on the Website or by any other reasonable means. Except as otherwise set forth herein, notice to Innowayt must be sent by courier or registered mail to Venya Traveltech India Private Limited at C 1302 Royale, Neelkanth Palms, Near Tatwadnyan Vidyapeeth, Thane, Maharashtra- 400 610 Indiaor by email as mentioned in the Grievance Policy set forth below.

  18. Governing Law and Forum for Disputes:

    You agree to submit to the personal jurisdiction of the courts located within Mumbai, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.

  19. Grievance Cell:

    You can file a grievance / share feedback if you are disappointed with the Services rendered by Innowayt or any other issues to You should write your Reference ID of bookingprovided at the time of booking along with your Contact number in all further communication with us regarding a particular issue. This enables us to help to resolve the grievance faster.